Terms & Conditions

Welcome to LAVANA. These Terms & Conditions govern your access to and use of our website, https://www.lavana.pk/, and any purchases made through it.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. General Information

LAVANA operates an online store offering handbags, tote bags, and related fashion accessories.

Throughout these terms, the words “we,” “us,” and “our” refer to LAVANA. The words “you” and “your” refer to visitors, customers, and anyone using our website.

2. Eligibility and Website Use

By using this website, you confirm that you are legally permitted to enter into a purchase transaction under applicable law.

You agree to use our website only for lawful purposes and not to engage in activities that may damage, disrupt, or interfere with the website or its services.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, colours, and other details.

However, product colours and appearance may vary slightly depending on screen settings, lighting, and device displays. Product availability and specifications may also change without prior notice.

If you have questions about a product, please contact us before placing your order.

4. Prices and Payments

All prices are displayed on our website in the currency shown at checkout.

Prices, promotions, and product availability may change from time to time. The applicable order total and any shipping charges will be shown or communicated during the ordering process.

Available payment methods may vary. Where Cash on Delivery (COD) is offered, customers must pay the applicable order amount when receiving their parcel.

5. Orders and Confirmation

When you place an order, you agree to provide accurate and complete contact and delivery information.

Order placement does not guarantee acceptance in every circumstance. We may need to verify order details or contact you before dispatch.

If an order cannot be fulfilled, we will take appropriate steps to inform you and address any payment already received, in accordance with applicable law.

Please contact us promptly if you notice an error in your order details. Changes may not be possible after dispatch.

6. Shipping and Delivery

Delivery estimates are provided for guidance and may vary depending on the destination, courier availability, weather, and other circumstances.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

For further details, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our applicable policies and consumer protection laws.

Please review our Return & Exchange Policy and Refund Policy before placing an order. If you receive a damaged, defective, or incorrect item, contact our customer support team for assistance.

Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded.

8. Promotions and Discounts

Promotional offers, discounts, and special campaigns may be subject to additional terms, eligibility requirements, and availability.

Unless otherwise stated, offers cannot be assumed to be combined with other promotions. We reserve the right to correct errors or modify promotional offers in accordance with applicable law.

9. Intellectual Property

The content on this website, including text, branding, logos, graphics, product photographs, and design elements, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without appropriate authorization, except where permitted by law.

10. Prohibited Activities

You agree not to:

Use our website for unlawful or fraudulent purposes.
Submit false, misleading, or unauthorized order information.
Attempt to interfere with website security or functionality.
Copy or misuse website content in violation of applicable rights.
Use our services in a way that harms LAVANA, other customers, or third parties.

11. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, analytics tools, and external links.

These services may operate under their own terms and privacy policies. We are not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, LAVANA will not be liable for indirect or unforeseeable losses arising from the use of our website or temporary service interruptions.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer rights.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you should review our Privacy Policy to understand how your information may be collected and used.

14. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our business, website, services, or legal requirements.

Updates will be published on this page with a revised date. Your continued use of the website after an update does not remove any rights you may have under applicable law.

15. Governing Law

These Terms & Conditions are subject to applicable laws and regulations. Nothing in this section is intended to deprive consumers of mandatory protections available under the laws that apply to their purchases.