Shipping Policy

At LAVANA, we aim to make your shopping experience simple, convenient, and hassle-free. This Shipping Policy explains how orders are processed and delivered when you shop with us at www.lavana.pk.

1. Order Processing

Once you place an order, our team will review your order details and prepare it for dispatch.

Order processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Please ensure that your name, phone number, and delivery address are accurate when placing your order.

2. Shipping Across Pakistan

LAVANA aims to serve customers across Pakistan, subject to delivery service availability at the provided address.

Delivery availability may vary by city, town, and location. If your area is not covered by our delivery partners, our team may contact you to discuss the available options.

3. Delivery Time

Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Once your order has been dispatched, delivery may take additional time depending on the destination and courier service.

If you need an update about your order, please contact us using the details provided below.

4. Shipping Charges

Shipping charges, if applicable, will be communicated during checkout or confirmed by our team before dispatch.

Any free-shipping offers will be subject to the specific terms and conditions mentioned in the relevant promotion.

5. Cash on Delivery

Cash on Delivery (COD) availability depends on the payment options offered for your order and the delivery location.

Where COD is available, please ensure that someone is available to receive the parcel and make the required payment at delivery.

6. Order Confirmation

Our team may contact you to confirm your order details before dispatch.

Please provide a valid phone number so we can contact you if clarification is needed.

Orders may be delayed if the provided information is incomplete or confirmation is required.

7. Tracking Your Order

If tracking information is available for your shipment, it may be shared with you after dispatch.

For assistance with delivery updates, please contact our customer support team with your order number.

8. Delayed or Unsuccessful Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations, incorrect addresses, unsuccessful delivery attempts, severe weather, or other unforeseen circumstances.

If your order has been delayed or delivery has been unsuccessful, please contact us so we can help you check its status.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you need to correct your address or phone number, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.