Refund Policy

At LAVANA, we want you to have a smooth and satisfying shopping experience. Please read our Refund Policy carefully to understand how refund requests are handled for purchases made through our website.

1. Refund Eligibility

Refund requests may be considered for eligible orders in accordance with our Return & Exchange Policy and applicable consumer protection laws.

To help us review your request, please provide your order number and a clear description of the issue. Photographs may also be requested if an item arrives damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive a handbag that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

When contacting our team, include:

Your order number.
A description of the issue.
Clear photographs of the item and its packaging, where applicable.

We will review your request and communicate the available resolution in accordance with our policies and applicable law.

3. Change of Mind

Refunds for change-of-mind purchases are subject to our Return & Exchange Policy.

Please contact us before sending any item back so we can explain the applicable process and conditions.

4. Refund Approval

Once your request has been reviewed, we will inform you whether it has been approved or declined.

Approved refunds will be processed through the applicable refund method, where available. Processing times may vary depending on the payment provider or financial institution.

5. Cash on Delivery Orders

For orders paid through Cash on Delivery (COD), any approved refund will be arranged through a method agreed upon with the customer, subject to verification and applicable requirements.

Customers may be asked to provide the necessary details to complete the refund.

6. Shipping Charges

The treatment of original delivery charges and return shipping costs depends on the reason for the return, our applicable policies, and relevant legal requirements.

Please contact our support team for instructions before returning an item.