Privacy Policy

At LAVANA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information: Your name, phone number, email address, billing address, and shipping address.
Order Information: Products purchased, order details, and transaction-related information.
Technical Information: Your IP address, browser type, device information, and website usage data.
Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Arrange shipping and delivery.
Contact you regarding your order or delivery.
Respond to your questions and customer service requests.
Improve our website, products, and shopping experience.
Detect, prevent, and investigate fraudulent or unauthorized activity.
Comply with applicable legal requirements.

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify: To host and operate our online store.
Delivery Partners: To deliver your orders.
Payment Providers: To process payments where applicable.
Technical and Analytics Providers: To understand website performance and improve our services.

We may also disclose information when required by law or when necessary to protect our legal rights.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and support marketing activities.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Payment Information

Payments made through third-party payment providers may be processed according to their respective privacy and security policies.

We do not intend to store complete payment card details on our own systems. Payment information is handled according to the processes of the applicable payment provider.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain uses of your information.

To submit a privacy-related request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or website content. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices, or legal requirements. Any updates will be published on this page with a revised update date.